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Customer Service

  • Shipping & Delivery

    Orders placed before 2.00pm on a working day will be processed that day and will be delivered within 5 working days, providing all goods are available (conditions apply, please see full terms and conditions for details). Please note a working day is any day other than weekends and Bank or other Public Holidays.

  • Privacy & Security

    To ensure your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

    By accepting these Terms & Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

    During security checks we may ask for additional information or documentation to support the data you have supplied.

    We do not share any of your details with third parties.

  • Returns Procedure

    Where necessary items should be returned in their original packaging and 'as new' to the Despatch Depot, please contact us via the Floodlights.co.uk website contact page to obtain delivery details or call on 0114 321 8632.

    Before returning any items you must acquire a Return Merchandise Authorisation (RMA) number. This number should be quoted on all correspondence, and a covering note should be included with your returned item(s) quoting your name, your order reference, a contact telephone number and your RMA number.

    Items returned without a valid RMA number will be returned to you at your cost.

  • Warranty

    All fittings supplied by Floodlights.co.uk have a 12 months manufacturers warranty period from the date the goods were delivered (unless otherwise stated and excluding lamps and battery packs). This warranty does not affect your statutory rights as a consumer. For fittings which develop a fault during the 12 month warranty period please follow the Returns Procedure (conditions apply, please see full terms and conditions for details).

    Please note the warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer's or Supplier's instructions, or any alteration or repair carried out without Floodlights.co.uk prior written approval.

  • Payments

    Payment can be made by credit card, debit card or PayPal and shall be due before despatch of goods. If your payment fails we will advise you by e-mail including a contact telephone number to call to complete your payment. If you do not contact us to complete payment within 14 days your order will be cancelled.

    No goods will be despatched until payment has been made in full and the funds have cleared. Please be aware if you are paying by PayPal eCheque these may take up to two weeks to clear